CategoryCustomers

Indian Product owners solving problems that Indian Business Owners are facing

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In the Speaker Lounge at NPC12, I asked Bob Wright what new he saw at the conclave this year. He said this year he sees Indian Product owners solving problems that Indian Business Owners are facing. This SMB market in India is lying legs-wide-apart – only money can be made here. Here are 3 industries that I believe are fertile grounds in India: 1. Diagnostics – Data that allows the...

India has a drought – not of Investors, but Customers

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I came across this rather misleading article by a New Investor in town, that India has a Series A drought. I think its a bit sensationalist and misleading and drinks a bit of his own coolaid and shifts blames on others, but I’d agree with the article on one count – Yes there is a drought. I am going to start this off on the right foot. This whole venture funding phenomenon is about at the best 15...

Back to the Future: Software Moves as Catalysts for Driving Change

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Several events in the software world during 2012 will have a notable impact on the industry for years to come, according to SandHill’s industry observers. Some are striking enough that our panelists think they deserve an award. What software event that happened in 2012 will have the most impact over the next two to three years? Lincoln Murphy, founder and managing director, Sixteen...

Do Your Bit – Become a Customer

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What does a tech-product start-up need initially? It is not money, not more people to join the team according to me. It needs validation, feedback, users, inputs and all of this comes from Real Customers like you & me. If a product start-up gets real users, customers who engage in day-day usage of the product, they automatically become the following: The Product Manager, The Well-wisher, The...

How far should you go with Professional Services in your product business?

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Turning on a giant switch

For any products company, product support is a given, and part of the products business fabric. However, almost all Enterprise Products Companies end-up offering the professional services beyond basic product support. These services could range from simplistic implementation support, to integration, to solutions-building, to architectural consulting, to IT advisory support. The decision to...

8 Perspectives on Software Vendors to Watch in 2013

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SandHill’s questions on predictions as to how the software vendor landscape will change in 2013 found agreement among industry observers about the changes facing legacy software powerhouses. The questions also sparked tirades about Microsoft. Dive into their perspectives on the difficult challenges and necessary “rebooting” ahead. Q: Which three to five software vendors will face the most...

Does your customer know what you are talking about?

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Let us face it, technology startups are often founded by geeks, employ geeks and hence are, more often than not, geekdoms. There is tremendous value in it. However, there is a significant downside to this as it relates to communication.  Geeks speak geekspeak and unfortunately that is all the customers hear a lot of times. This is a HUGE mistake. Never forget who you are in the business for. It...

Expect a Microsoft, Google or facebook out of India? Won't happen unless we THINK BIG!

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When VCs from the US flooded into India about 5 to 10 years ago, they were expecting to invest and make happen, a number of Microsofts, Google and facebooks! They ended up buying shares of existing public companies and became more of Private Equity investors rather than VCs who could put in a 1$ in 100 companies and have 5 block-busters like facebook or Google that returned $100 each...

Product companies will constantly change business plans, product ideas, and offerings to meet the ever-changing market opportunities, Piyush Singh, CIO, Great American Insurance Co.

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Piyush Singh is the Chief Information Office (CIO) and Senior Vice President at the Great American Insurance Company—a property and casualty insurance company, and Vice President of it’s parent company, American Financial Group [NYSE:AFG]. Under his direction and vision, Great American’s IT department has transitioned from supporting a legacy IT environment to become a trusted player in the...

Entering the Product Space – Shoaib Ahmed, Tally Solutions(Part 2 of 3)

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You can read the Part 1 of the 3 series interview here. Shoaib Ahmed, President of Tally Solutions, began his career as a retail software developer in the early 90s. Formerly the Founder-Director of Vedha Automations Pvt.Ltd, Mr. Ahmed was responsible for developing Shoper, a market-leading retail business solution — and the first of its kind in India to bring in barcoding to the retail...