Why Indian IT product companies grow slower than companies elsewhere?

Indians are loved world over due to their intellectuality, hardworking nature and their unparalleled ability for Jugaad (an innovative fix or a simple work-around of complex problems). Generally speaking, Indians are doing wonderful job in technology sector and why technology sector alone, it’s across the board now. Many of the world’s largest enterprises have Indians as their CEO’s who are driving high growth for such mammoth organizations e.g. Pepsico, Mastercard, Apple. Mind you, size tends to slow down the growth due to increased complexities.

Global economic expansion and rise of Indians on global map is a boon for India as a whole. It has certainly helped securing unique identity for India on the world map. Despite all this, why Indian Product companies in IT sector are not able to grow to their fullest potential? Why after a certain point these companies call it a quit or struggle to keep up pace of growth? Let’s discuss

I have been associated with Indian IT product companies from the last 8 years at least. The size of these companies has been in the range of 20 Million – 300 Million. With little experience in dealing / working with various product companies following are my general observations (not specific to any company I worked with).

  1. IP Vs Marketing – IP is heart for any product company but what are the rules of the game? Shall they continue investing heavily into developing / enriching their IP’s all the time? What is more important for them at different point in time of their lifecycle? This is a tricky question and finding a balance between business and IP creation could be a never ending debate and obviously THE most difficult question for these companies to answer themselves.

If you look at the IT products originated from western world and with specific mention to Israel, I have few observations to share:

  1. They develop the IP considering present and future (Not so Distant hypothetical future).
  2. Test it, Test it and Test it so that it does not fail (I know few of you must be smiling while reading this J. We all have restarted our computers every time it stopped responding)
  3. Sell, Sell and Sell as much as they can before finding the right balance between efforts required for IP management and marketing.

On the other side, Indian entrepreneurs (Btw most of them started by technocrats and not by sales gurus – Please note) are so passionate about IP that they tend to postpone the problem of selling the software. IP gives immense pleasure and satisfaction to an extent that all the policies, strategies, growth plans, creative energy, board room discussions and even canteen discussions revolve around IP – This is what killing them softly 🙂

About the author

Gaurav Mehta
  • Manjula Sridhar

    Hi Gaurav, good to see you here ! Happy New Year ! While I agree with your conclusions, there are valid reasons why some folks are hesitant to sell in Indian context. I have come across cases of entrepreneurs whose ideas were copied(or perceived to be) by in-house teams !! so some amount of trust building needs to happen !

  • Rushabh

    Don’t full agree. I agree we missed out on quality but Indian entrepreneurs, specially the size you mention, are stymied by small local markets and poor availability of talent, capital and feedback. The economic size of demand is so high in western countries that it results in quicker cash and feedback cycles.

  • Chaitannya Mahatme

    I don’t agree with Gaurav with the point related to testing. Testing requires lot of efforts and sometimes expensive tools as well. So in all the efforts are ultimately billed to customer, which in most of the cases the customer would rather have a malfunctioning product than pay extra.

    Indian customers have a psyche that Indian products should cost at least 1/10 the foreign brands, simply because they are desi products.

  • Gaurav Mehta

    Interesting discussion and thanks for your comments. I think all of us are talking about different set of problems that are interlinked and it’s magnitude may change depending on company, size,
    solution, vertical, stage of incubation etc. I am not at all denying the very fact that Indian consumers(we all) and hence our Indian Clients are very demanding probably because supply is more than demand / Clients (btw they are one among us) have mastered the art of negotiation…My point about finding the right balance between selling and IP development is to draw your attention towards importance of selling to the right clients, in right markets, at appropriate price and most importantly at the right time.

    Try selling outside “Also” before you burn out all your energy in India itself. India is a great market, but remember, its not the only market.

    Comments are welcome.

  • Srinivasan

    agrre with all your three observation

  • Problem is not unknown.

    Can you share the exact solutions that worked out for you ?

  • Gaurav Mehta

    Hi Suresh,
    What worked for me is cautious experimentation with selective countries outside India after acquiring few clients in India. Secondly, diversification to an extent (though subjective matter)- later one you gain market and have enough funds, you may consolidate again.