Taggurgaon

February 25, 2015

3 Min read

The most crucial lessons come from looking at the mistakes: those that we make and those that we spot others making. A thought might get triggered by listening to great dreamers like Steve Jobs. But the termination, in terms of realization, implementation and imbibing the essence comes only when you have walked through that journey and declared a new start. Shankar, who imagined and steered the...

The Kayako culture – Startup lessons in building organisational values

By Jamie Edwards

In #BootStrapping, Culture, Enterprise, SaaS Based, Startups

February 20, 2015

20 Min read

How leaving our values unclear started breaking our culture at Kayako, how we fixed it and what we learned. In the early days, a startup’s values and culture — the essence — is very much a reflection of the founding team. These values don’t need to be documented, they usually just are. As new people join the team, the essence will transfer by osmosis. It’s in the air. The essence will be picked...