Saikrishna Chavali posted the following question on my blog post about Data & UX being two ends of the product spectrum: I’ve got a question: how did you understand the user when you were in the ad business? Did you ever meet real users? In PM theory, one is instructed to empathise with the user by actually “getting out of the office”. Since it’s quite an important question, I thought I will...
The Ad Business
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