Businesses succeed with a mission to serve customers and related ecosystem. Ezmove is following the same path.
I recently got a chance to catch-up with Ezmove co-founders – Anand & Vishwajeet. Ezmove aims to be a guiding agent, to whom consumers can just outsource their movers & packers requirements.
Q:Why do you guys feel there is need of guiding agent?
Founders: Most Movers & Packers lack professionalism, accountability and efficiency. Also, Majority of players are not equipped with solution to deliver as per customer preferences. We are here to address all such basic issues.
Q: How Ezmove plans to deliver? Any success till now?
Founders:To begin with, we have been able to process 200 Moves till now in 3 months. Here, I can talk about the process we followed to deliver these movements.
On behalf of consumers, EZMove filteredmovers through stringent screening. A dedicated Relocation manager took care of the movementfrom request until completion. In addition, we have built CRM & Enterprise products for our vendors to achieve backward integration& produce cost benefits for the industry. Hence, our aim is to make our vendors more efficient through technology. In turn, producing value for the customers.
Q: How big is this market? What’s the average revenue per customer?
Founders :In India, We believe its $2 billion to $5 billion. AverageTicket size is about $300.
Q: What’s the customer conversion rate till now?
Founders: Conversion rate is around 24%
Q: Considering such a huge market, what are your plans?
Founders: Our focus is to resolve problems & set new trends with innovation. We wish to empower the customers as well as Packers and Movers with better tracking & communication tools. Team has a vision to introduce the usage of data analytics techniques to foresee demand & make estimates.
Last but not least, Ezmove plan to make your relocation or home shifting or vehicle transfer a promising and optimal experience.
Guest Post by Gaurav Lakhani
