The core idea of a startup is to tap into the previously unexplored markets, identifying unsolved problems and bringing to the market innovation that disrupt the existing eco-system. It’s about understanding complex problems and coming up with innovative, disruptive solutions…a process that requires understanding the consumers’ requirements and behavior patterns to create a well-thought out...
If you have had a chance to visit the state of Gujarat in Western India, you have almost certainly seen atleast one of the famed step-wells in the region. Known locally as “baori” or “vav”, there are hundreds of these architectural masterpieces dotting the state. The most famous ones are the Rani ki Vav (queen’s step-well) in the town of Patan and the Adalaj Vav (pictured below) at Adalaj, about...
When building the mobile interface for their existing products, Product Owners are faced with quite a few perplexing questions, especially related to the user experience on mobile. A report from ZDNet says UX is one of the most critical concerns for enterprises looking to develop mobile apps while another study points out that users prefer usability and good user experience over brand names...
Get the Mental Model right Mental Models are essentially set of best practices in understanding users’ reason for doing things. Designing around it will create delight While Aesthetics play a big role in the immediate impression might be very important as a “buying” feature, often it will fail as a “using” feature if not done in the mental model for a given customer context or usage scenario...
(Post 3 of a series on quick research and usability techniques. Start-up’s can use these techniques fairly easily to connect to and understand their end users better, as well as maintain usability standards on their products.) Previous posts in this series showcased two discount usability engineering methods – ‘Expert Usability Review‘ and ‘Heuristic Evaluation’. Both these methods...
Every product that you build has to be used by people. This is irrespective of “who may pay for the product“. This is an often brought up topic of “User vs Customer“. And if the product is used only by machines and not by real people, then it’s perhaps best to call it “technology”. As far as technology products are concerned, a significant factor of differentiation they claim and deliver on is by...
(Post 2 of a series on quick research and usability techniques. Start-up’s can use these techniques fairly easily to connect to and understand their end users better, as well as maintain usability standards on their products.) In my last post, I introduced a discount usability engineering method called the ‘Expert Usability Review’ – A method best suited to start-up’s who...
(Post 1 of a series on quick research and usability techniques. Start-up’s can use these techniques fairly easily to connect to and understand their end users better, as well as maintain usability standards on their products.) ProductNation in collaboration with a few like-minded design professionals, recently put together an informal forum for designers, engineers, product managers &...
In my last post Experiencing the product, or productizing the experience?, I talked about my experience with SiteZ and how their overall experience left much to be desired even though the core product was good enough. In this post, I will try to analyze things that went wrong which shouldn’t have. Here are 5 things that went wrong for SiteZ if I look from a customer’s perspective: They misled the...
We all know quite well the value of Design to business, and Design Thinking to problem solving. But what remains a bit fuzzy for many start-ups, organizations & individuals is the gap between thinking and doing or making it happen. In this time of volatility and complexity, the role of design to drive meaningful innovation and change is growing and while there are multitude of factors that...
