Gandhi and Customer Centricity The progression of Economic activity as it stands in the Global Economy today has accelerated from commodities->products->services->experiences->transformations. (Pine and Gilmore) Today we are already in the Experience Economy (Its Apple like experience, its not apple like products), but as professionals we are still grappling with how we build...
You start your computer to check the sales ledger, and are in great tremor as it was incapable of opening anything. Some sort of advertisements related to a product kept on flashing on the screen. On further investigation you realize it has been infected by virus and the nastiest part was – the antivirus on the computer couldn’t even detect it. In the end, you had to format the entire computer to...
Document management was essentially born out of the need to manage ever growing amounts of information being created within organizations and enterprises. As the business grows, it becomes increasingly complicated to gain access to accurate and relevant information from the bundles and stocks of paper documents and files and as a result precious paid working hours of the management is wasted. ...
Point of Sale software is being used in millions of retail and hospitality businesses who have thousands of different POS software to choose from. A right POS software will give the business a new level of control over operations; increasing efficiency, boosting profits, and will help it fine-tune its business model. The wrong system, however, can be a waste of money, time and a source of...
Do you own a business and face the problem of customer communication? Are you unaware of your customers’ needs? Are your customer’s unhappy with your services? Are you unable to analyze the progress of your business? Then, to all such problems there is one and only one solution – the CRM Software. In any business two things are very critical: customers and employees. The growth of any business...
Program Manager for Software Adoption Initiative(SAI), is a full-time position (preferred location: Bangalore, India) with iSPIRT, would drive full-scale and focused implementation of the Action Plan 2014 that is drawn up by iSPIRT Founder’s Circle. The focus of SAI for the year 2014-15 would be to work with software product companies across multiple domains, software product buyers in India and...
I used to come across a lot of people in India saying SME’s adopting software will always be DIM (Do-it-for-me) but then I thought hard about existing software users in India. Why would they use software day-in & day-out when they are not tech-savvy. That itch got me to work with my friend Tejaswi Raghurama to dig into stories of small business owners who are paying for software in India and...
In India retailing of jewellery is undertaken in various small and large jewellery shops. Whether the retailer is a large shop in metropolitan areas or a smaller rural shop, the adoption of Software and IT both for back office operations or for business growth, is almost negligible. Why has the change not occurred? On September 22nd 2013 at Royal Orchid Central, Bangalore, some of the most...
