iSPIRT kicked off its first roundtable for 2015 on 17th January at the office of Eko India, Gurgaon. The PlaybookRT was led by Deepak Prakash, Former VP of Sales at Tally Solutions. He has led building the entire sales network bottoms up and was the #1 sales person at Tally. Under him, Tally evolved from direct selling to single-tier home grown network for dominance and further evolved into a two...
Are you tired of listening to long voice (IVR) menus and repeatedly entering the same options every time you call your customer care, Breeze might be the solution you are looking for. Breeze allows you to “browse” the IVR of 100+ companies across 20+ categories without even calling and upon choosing to call an IVR option, the app will dial all the intermediate IVR options for the user. The app...
There’s a lot of news about Whisper, Secret, and other anonymous social networks lately. Anonymous forums that have existed online for years, such as the anonymous confessions at PostSecret and the anonymous question-and-answer network. Unlike older, Web-based message boards and forums, these apps use the mobile capabilities to easily pass posts through text messages or on social media. All you...
Product management and development teams have been using A/B Testing on the web to optimize the experience for users. However, doing A/B testing on mobile has been a challenge especially because the way native apps are deployed currently: – Native apps are deployed via the marketplaces, making MVP and beta releases very difficult. – The app stores, especially iTunes, has a review...
Airwoot is a social customer service helpdesk, using a sophisticated filtering and priority engine that separates social chatter from relevant support queries, which enables brands to deliver real-time customer support on top of social media. On April 3rd, Avinash and I had a telephonic chat with Saurabh Arora on the story behind Airwoot, their current customers and future roadmap. Q. Could you...
The 26th playbook roundtable was held last week (8th March 2014) at Delhi NCR and brought together over 15 startup and product practitioners to discuss and gain insights on some of the challenging aspects of growth and monetization in product companies. This roundtable was hosted at Eko India Financial Services office in Gurgaon, and was led by Amit Ranjan, Cofounder of Slideshare, and Amit...
