How leaving our values unclear started breaking our culture at Kayako, how we fixed it and what we learned. In the early days, a startup’s values and culture — the essence — is very much a reflection of the founding team. These values don’t need to be documented, they usually just are. As new people join the team, the essence will transfer by osmosis. It’s in the air. The essence will be picked...
The Kayako culture – Startup lessons in building organisational values
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